Refund policy

Last updated November 3, 2026. BricktownTix is operated by Brewer Media LLC. Questions: info@bricktowntix.com.

All sales are final. Tickets can't be refunded or exchanged except as described below.

If an event is cancelled

You get a full refund of everything you paid, including all fees, to the card you used. We start refunds automatically; you don't need to ask.

If an event is postponed or rescheduled

Your tickets are good for the new date. If you can't make the new date, email us within 14 days after the change is announced and we'll refund the ticket price. The BricktownTix fee, facility fee and card processing are not refunded for postponed events.

If you can't attend

We don't refund tickets you can't use. You may give your ticket to someone else by sending them the QR code; each code works only once at the door.

Mistakes and duplicate charges

If you were charged twice or something went wrong with your order, email us within 30 days and we'll fix it.

Entry requirements

Events may have age limits (for example 21+) and require a valid photo ID. Tickets aren't refunded if entry is refused because of age or ID, dress code, intoxication, or behavior.

Fees

Every ticket shows its full price, with each fee named, before you pay. Fees are refunded only when an event is cancelled.

How refunds are paid

Refunds go back to the original card. Banks usually post them in 5–10 business days.

Disputes

Please contact us at info@bricktowntix.com before disputing a charge with your bank; we can usually resolve it faster. Tickets on a disputed order are cancelled.